Diversified 在 Rob Mello 領導下啟動 AI 驅動的全球受管服務業務

## What is Diversified's new Global Managed Services Practice?

Diversified, a global audiovisual and technology integrator, has unveiled a Global Managed Services Practice that pulls its previously dispersed managed services teams into a single worldwide organisation. The consolidation is designed to deliver uniform standards and processes across regions while retaining the local specialists and tailored support that enterprise clients depend on. Rather than treating maintenance as a one-off task, the new unit emphasizes recurring, lifecycle-based engagements that evolve alongside a customer's environment. By grouping architects and client success executives under one umbrella, the company aims to build service models shaped around each organization's priorities, technology stack, and risk profile. The launch signals a strategic pivot for the integrator, which is betting that customers increasingly want ongoing optimization instead of discrete project handoffs. Industry observers note the move reflects a broader shift among AV and IT providers toward predictable, subscription-style revenue built on long-term relationships.

## How will agentic AI and automation reshape managed services at Diversified?

At the core of the new practice is a layer of agentic AI and automation intended to move managed services from